Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo camera app is not running anymore after having changed my i-phone

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  • ‎2016-10-31 05:48 AM
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casa1295
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Follower
‎2016-10-31 05:48 AM

Since I changed my I-phone 5 to my new I-phone 6, the Arlo app does not connect me anymore to my cameras.

I can see still see my cameras via my PC! I deleted and reinstallted the Arlo app on my phone but can't login any more to my account !

The app ask me always to add a camera - what is going wrong here? How can I reconnect me via my Username and password using the apple app to see my cameras via my phone ? 

 

 

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JamesC
Community Manager
Community Manager
‎2016-11-01 02:36 PM

casa1295,

 

You should use the same login information to log in to the iOS app as you use to log in from your PC.

 

What is preventing you from logging in? Are you getting any error messages when attempting to use that account information?

 

JamesC

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