Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo camera app is not running anymore after having changed my i-phone

Reply
Discussion stats
  • 1 Reply
  • ‎2016-10-31 05:48 AM
  • 2238 Views
  • 0 Likes
  • 2 In Conversation
casa1295
Follower
Follower
‎2016-10-31 05:48 AM

Since I changed my I-phone 5 to my new I-phone 6, the Arlo app does not connect me anymore to my cameras.

I can see still see my cameras via my PC! I deleted and reinstallted the Arlo app on my phone but can't login any more to my account !

The app ask me always to add a camera - what is going wrong here? How can I reconnect me via my Username and password using the apple app to see my cameras via my phone ? 

 

 

Labels:
0 Likes
Reply
Message 1 of 2
2,238
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2016-11-01 02:36 PM

casa1295,

 

You should use the same login information to log in to the iOS app as you use to log in from your PC.

 

What is preventing you from logging in? Are you getting any error messages when attempting to use that account information?

 

JamesC

0 Likes
Reply
Message 2 of 2
2,212
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-10-31 05:48 AM
  • 2239 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.