Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras

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ammomaster
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I installed a Arlo three camera set in my home less than 18 months ago.  I purchased two power adapters and a set of recomended rechargeable batteries.  Camera 1 and 2 got the power adapter.  Camera 3, the batteries.  About six months ago, Camera 1 started going offline occassionally.  Then more frequently.  And re-syncing was taking more attempts each time.  I decided to switch Camera 1 to Camera's 3 position, and switched power (Camera 1 now had batteries).  It's still going offline.  The other two camera's work flawlessly.  Any suggestions?

Model: VMC3030 | Arlo Wire-Free Camera
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jguerdat
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Guru

By switching, I assume you mean positions. If so, the fact that the camera continues with the same symptoms means you should contact support:

 

https://www.arlo.com/en-us/support/contact.aspx