Arlo base station won't connect to Internet. (VMB3000)

[basement]

ISP: Comcast

Modem: Motorola SB6121

Switch: Netgear FS105 v3 (purchased to be able to hardwire Alro)

Router: Apple Airport Express (port 80 opened, couldn't find setting for port 443)

Arlo: VMB3000, purchased new from Costco 11/2016

Followed startup and troubleshooting tips to no avail.

When attempting to start the process the basestation powerlight is amber then green. No lights come on after this. 

Also, I could not get the base station to reset. Holding sync and pressing the reset for 10 seconds did not turn all of the light amber and initiate a restart. The green powerlight stays on with no change. 

[steve_t]

Have you tried the base station directly into the airport express?

[jguerdat]

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basement wrote:

Followed startup and troubleshooting tips to no avail.

When attempting to start the process the basestation powerlight is amber then green. No lights come on after this. 

Also, I could not get the base station to reset. Holding sync and pressing the reset for 10 seconds did not turn all of the light amber and initiate a restart. The green powerlight stays on with no change. 

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No Internet LED means no connection the router.  You are using the Ethernet cable, right?  The base doesn't connect wirelessly.

The reset process you're using is a very old one.  Use only the reset button.

[basement]

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steve_t wrote:

Have you tried the base station directly into the airport express?

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No, the airport express only has one Ethernet jack. I did try connecting the arlo base station directly to the Ethernet output from the cable modem but that didnt work. 

[basement]

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jguerdat Wrote:

No Internet LED means no connection the router.  You are using the Ethernet cable, right?  The base doesn't connect wirelessly.

The reset process you're using is a very old one.  Use only the reset button.

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Yes, I am using a direct Ethernet cable connection, not trying to connect via wifi. 

I did try pressing only the reset button as you suggested and that did initiate the all amber reset process. Still only the green power light stays on. No solution found yet. 

[jcwrks]

1. You should still be able to (temporarily) connect the arlo base to the airport so that you can rule out the 5-port switch.
2. You can also connect the Arlo to the cable modem, then power cycle the modem, and it should start working after a new dhcp address is issued from your provider.

[basement]

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jcwrks wrote:

1. You should still be able to (temporarily) connect the arlo base to the airport so that you can rule out the 5-port switch.
2. You can also connect the Arlo to the cable modem, then power cycle the modem, and it should start working after a new dhcp address is issued from your provider.

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I tried option 2, directly connecting the arlo to the cable modem. I unpluged arlo, unplugged modem, plugged in model, plugged in arlo. This DID allow the poer and internet lights to turn green on the base station arlo. I then tried to use the arlo set up app but could not use that because my phone was not on wifi. 

I reconnected the wifi router but it could not connect to the internet. I tried leaving the arlo base station and wifi router connected and re-cycled the modem. This allowed the wifi router to reconnect to the internet but then the arlo would not get a green internet light. 

[steve_t]

So the problem is with your router and not the Arlo base station then

[jguerdat]

Whose router is it - yours or the ISPs?  If the latter, you'll have to work with them to open ports 80, 443 and 123 to netgear.com.  If it's yours, you'll need to dig through the router settings to see if something is set to block access, whether you set it or not.  A possibility is to reset the router - of course, that means you'll have to set up at least your WiFi again (definitely change the router login password).