Arlo base station is not working

[Doggydave7]

So im was having trouble updating my Arlo to the newest version I have three cameras and one was being a bother. So I looked up how to solve this problem one of them was to hard reset my base station using a long sharp object. So I proceeded to do exactly that. That's where things go from bad to worse I was waiting my time to reset it when I started to smell smoke. It was coming from the base station. Now I don't know what to do seeing as I think the base station is no longer working

[TomMac]

Usu the object used is paperclip end ( tho there is a special plastic tool ) 

but if you saw smoke, the sharp object used may have been put in on an angle and shorted something.

So , yes it may now be doa

[Doggydave7]

So if it is doa what do I do now? Can I make a claim to request a new homebase?

[ShayneS]

Hi @Doggydave7

Yo may contact customer support if you would like to trouble shoot further. Arlo Tech Support