Arlo app on Android - app problem

[JMBS]

I recently setup my 2nd base station, VMS3230-100NAS.  Then I moved 2 out of 5 of my Arlo cams onto it, to sync with it.

The problem is on my Android, the app shows these 2 cams having problems:  cannot connect & batteries to replace.

However, on the PC, the 2 cams show that they work great without any problems.

So what is going on? 

I tried rebooting my base multiple times.  Worked shortly then problem reoccurred.

I tried to uninstall my Android app, then reinstall it.  Same problem.

Any ideas???

[jguerdat]

When you moved them, did you also remove them from the first base?

[JMBS]

no, did not.  Should I?  I will check.  They should just not exist there anymore if I don't sync them.  Will double-check.

Did not think of that one.  🙂

[JMBS]

Like I said, I see 3 cams on the 1rst base, then 2 cams on the 2nd base.  Did not need to remove any.

[JMBS]

But thinking about this, I can put the 2 cams back onto the 1rst base & remove them logically before moving them to the new (2nd) base.  Will try this.

[JMBS · Accepted solution]

It seems to have worked. 

Solution:

Before you move a cam from one base to another, remove it logically with the button "Remove".

Then physically move the cam to the other base to sync it.