Arlo app does not recognise Netgear base station
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Hello,
I am trying to set up my Netgear base station with Arlo cameras. I followed the installation instructions:
-connected the base station with an Ethernet cable to the router
-connected a power source to the station
-downloaded Arlo app on my phone, created an account and started setting up
The app can't find the base station whatever I do.
-did reset the base station by using a PIN, pressing for 10 seconds
-rebooted the router
-Power and Internet LEDs solid green on the station
-tried different Ethernet cables
-tried using both Android and iOS devices, connected to the same network the base station is connected to
-tried using my.arlo.com and repeated the steps, but to no avail
No other interfering networks/extenders etc
I exhausted all my means. Please advise. Thank you.
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I've had a base station that had the same problem - a different one worked fine. Just to be clear, you're not using a VPN in any way?
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Hi, no VPN in use. So the only way is another base station? Mine is brand new, never used.
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You can take it to a different location to see if it can be found there. Otherwise it would seem to be faulty.
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