Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo app does not recognise Netgear base station

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LoraAydrska
Aspirant
Aspirant

Hello,

 

I am trying to set up my Netgear base station with Arlo cameras. I followed the installation instructions:

-connected the base station with an Ethernet cable to the router

-connected a power source to the station

-downloaded Arlo app on my phone, created an account and started setting up

The app can't find the base station whatever I do.

-did reset the base station by using a PIN, pressing for 10 seconds

-rebooted the router

-Power and Internet LEDs solid green on the station

-tried different Ethernet cables

-tried using both Android and iOS devices, connected to the same network the base station is connected to

-tried using my.arlo.com and repeated the steps, but to no avail

No other interfering networks/extenders etc

I exhausted all my means. Please advise. Thank you.

3 REPLIES 3
jguerdat
Guru Guru
Guru

I've had a base station that had the same problem - a different one worked fine. Just to be clear, you're not using a VPN in any way?

LoraAydrska
Aspirant
Aspirant

Hi, no VPN in use. So the only way is another base station? Mine is brand new, never used.

jguerdat
Guru Guru
Guru

You can take it to a different location to see if it can be found there. Otherwise it would seem to be faulty.