Arlo app can't find my hub on Samsung Galaxy Note 10

[Bees_creations]

I have a indoor and outdoor cameras on a hub. I got a new phone the note 10. Now the app says it can't find my hub. I have tried everything HELP

[StephenB]

When you log into my.arlo.com in a PC web browser, are you seeing the devices there?

[Bees_creations]

No I don't believe they are there either help me please

[StephenB]

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@Bees_creations wrote:
No I don't believe they are there either

I've never seen devices disappear from my.arlo.com.  I have seen them go off-line though.

What exactly are you seeing on my.arlo.com?  Can you post a screen shot?

[Bees_creations]

Here is the pic

[JessicaP]

Hi Bees_creations,

If you're not seeing the products on your Arlo Android app and/or web client on your computer, you might need to try setting up your Arlo system again.