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Arlo app can't find my hub on Samsung Galaxy Note 10

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Bees_creations
Aspirant
Aspirant

I have a indoor and outdoor cameras on a hub. I got a new phone the note 10. Now the app says it can't find my hub. I have tried everything HELP

5 REPLIES 5
StephenB
Guru Guru
Guru

When you log into my.arlo.com in a PC web browser, are you seeing the devices there?

Bees_creations
Aspirant
Aspirant
No I don't believe they are there either help me please
StephenB
Guru Guru
Guru

@Bees_creations wrote:
No I don't believe they are there either

I've never seen devices disappear from my.arlo.com.  I have seen them go off-line though.

 

What exactly are you seeing on my.arlo.com?  Can you post a screen shot?

Bees_creations
Aspirant
Aspirant
Here is the pic
JessicaP
Arlo Employee Retired

Hi Bees_creations,

 

If you're not seeing the products on your Arlo Android app and/or web client on your computer, you might need to try setting up your Arlo system again.