Arlo Wired Base Station Offline

[Staycool]

Base staion home light won't connect tried everything from factory reset to .  I have frontier internet, the only lights that will light up is power button which is green and camera light which is amber.  It did work when I first bought it.  Had a new router installed and it no longer works.

[brh]

@Staycool

Try powering off the base station for a couple of minutes then power it back up and let it finish booting up. It should automatically connect to the internet. If not, you have some troubleshooting to do with the router settings. Be sure ports 80, 123 and 443 are open and you don't have the system blocked by the router's firewall, (some routers have a firewall and in that case you will have to do port forwarding for those ports).

Brian

[Staycool]

I logged into my router at frontier, I looked to see if the firewall was blocking any ports. What I saw was that it was low. I tried to find the ports that was suggested and I didn't find those ports at all. Also, I called frontier to see if their techs could help me and they replied that I would have to pay a extra premium to advance to a higher tech. I even looked on my list for using the wifi to see if Netgear was there but it wasn't. I am going to do some more research . I just didn't want to go into an area that I'm not familiar with and mess up something.