Arlo Wire Free - No Base Stations Found

[PhillipDHuebner]

The problem is that we cannot add a second camera to an existing system that is operational.  This same system has worked in the past with 3 cameras.

The problem is that when logged in under "Devices" with a live picture showing, we hit the "Add New Device" at the bottom of the screen.  Then under "Cameras" we select "Others".  Then under "Others" we select "Arlo".  A message then comes up saying "No Base Stations Found".

We feel that we are logged in because we have to log in to get to have a live picture showing from the exiting camera.

Second camera sync:  We think that we have the second camera synced with the base station, because we first get a slow blinking blue light, followed by a fast blinking amber light, that is then followed by a fast blinking blue light, then no light.

It seems that having a live picture would indicate there is a base station and it is operating correctly.  Why would we get a message "No Base Stations Found" and can this be corrected some way?  Thanks for any help.

[jguerdat · Accepted solution]

Are you using the primary account, used when first setting up the system, or an account that was granted access? You must use the primary account.

[PhillipDHuebner]

Thanks for the reply.  We were wondering if there might be another account causing the problem.  We may have lost the info on the primary account.  Is there a way to recover the primary account info?

Thanks again.

[PhillipDHuebner]

Thanks for your help.  We were able to find the primary account, and found that the cameras were still connected to the system.  The problem is resolved.