Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Will Send Notifications But Won't Record.

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Aspirant
Aspirant

My Arlo system lately has been either sending notifications of "motion detected" and not recording or not sending notifications of "motion detected" and not recording. There have also been times where I cannot live stream from my cameras or connect to the system, but all three lights are green.

Model: VMB3000|Arlo Smart Home Security, VMC3030 | Arlo Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Have you tried to reboot the base station & test again? Are you updated to the latest firmware?

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Aspirant
Aspirant
I have rebooted and repaired everything and it’s all up to date.
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Arlo Moderator
Arlo Moderator

What device/model/OS are you experiencing this issue with?

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Aspirant
Aspirant
iPhone 6s, iPad, and MacBook Pro
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Arlo Moderator
Arlo Moderator

What OS are these devices running? Are they all the same?

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Aspirant
Aspirant
I've started to experience a very similar problem with one of my cameras.

The camera concerned briefly senses movement, switches to infra-red night mode when required, but will not record any movement. It did originally when new (September 2018), but won't record anything now. It was installed outside. I've brought it inside to test, and it's behaving the same way inside.

Have you managed to find a solution to your problem? I've tried everything, and my system is up to date too.
Model: VMC3030 | Arlo Wire-Free Camera
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Guru Guru
Guru

Try removing the camera from Settings, My Devices and resync.

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Aspirant
Aspirant
Thanks for your reply.

Have tried this numerous times; the camera will not sync with the base station now. This is the same camera that recently consumed a new set of batteries in a 24hr period while it had a fit activating continuously over that period!
Model: VMC3030 | Arlo Wire-Free Camera
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Guru Guru
Guru

Sounds like a hardware problem. Open a case:

 

https://www.arlo.com/en-us/support/contact.aspx

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Aspirant
Aspirant
The iPhone and iPad are running iOS 12.1.2 and the Mac is running 10.14.2.