Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo VMC3030 HD Camera - keeps losing connection

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Watson306
Aspirant
Aspirant

Hi,
We have two VMC3030 cameras and one is absolutely fine, and the other keeps losing connection.
Initially I thought it was the batteries, but yesterday I put some new Duracell batteries in and within a couple of hours had lost connection again.
I have also swapped the cameras over and the issue remains with the same camera so isnt the location of the camera.
Thanks in advance for your help.

Model: VMC3030 | Arlo Wire-Free Camera
TomMac
Guru Guru
Guru

Sounds like a warranty issue to Arlo support  ;  https://www.arlo.com/en-us/support/contact.aspx

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Watson306
Aspirant
Aspirant
Hi Tom,
Thanks for your response.
We've had these longer than 12 month I believe. But I'm not totally sure.
I'm guessing if that's the case there's nothing that can be done?

Thanks once again.
Watson306
Aspirant
Aspirant
Hi,
Bit of an update.
Even tho it is showing as offline on the app it still seems to pick up movement etc, just obviously can't show live camera views.
I know it foes this when it's pulling down an update. Could the last update not have installed correctly maybe?

Kind Regards
Model: VMC3030 | Arlo Wire-Free Camera