Arlo Smart Home setup - does not sync

[ursatz]

Just got an Arlo camera. It will not sync with the base station. I had held the sync button on the base station down for >8 seconds, which caused the USB light to blink, and I read on the forum that you want to just hold the sync button down briefly -- and that the base station could remain in that "USB mode" for 10 minutes. I waited 10 minutes, and also did a reset on the base station.

Still no luck. I've tried multiple times, but when I press the sync button on the base station, the camera sync light (on the base station) never starts blinking. The camera doesn't sync when I press its sync button, of course.

Any ideas?  

[ursatz · Accepted solution]

Solved!! The base station was too close to my router. Moving it just a foot away made it start working. Whew!!

[jguerdat]

Huh!  I've had my base a few inches from my router with no issues.  Good catch - maybe we should add that suggestion to our comments for others to try.

[wallaceelec]

Cannot get base station to scan via wifi...moved away from router more than couple feet.  When i hold scan button only light that will blink is the USB??

[jguerdat]

That's because you're holding the sync button far too long.  Currently, it's only a brief (<1 second) push to activate the sync mode.

[LarysaShaw]

No lights on camera

[jguerdat]

Details. This tells us almost nothing.

[LarysaShaw]

Arlo Pro camera does not SYNC with the base station. I followed all SETUP STEPS... Removed and put back Arlo Pro battery - no lights (any) on camera ...After I press the camera SYNC botton - no lights (any) on camera ... Looks like it doesn't respond to anything ...

[JamesC]

LarysaShaw,

It sounds like this could be a battery related issue. Do you see the same behavior if you plug in the camera? Can you complete the sync process without the battery installed?

JamesC

[candarissa]

I dont know if it was coincidence. But mine connected when I moved it away from my computer router as well, before that the arlo base would not even give me a sync light no matter how many times I pressed the sync button. I ended up pressing it too long and got the USB amber light flashing. I left it for a little while and decided to turn the base off, moved it away from my network router, turned it back on and then followed the steps to sync and it worked first go.