Arlo Pro APP Won't Connect To My Iphone

[Chief2]

I cannot get my arlo system to connent to my iphone. It get to the screen that says wait while we seek your devices. It never moves on from that screen. Arlo base station appears to be working, shows three green lights. Camera batteries have been charged. I'm at a loss on this?

[brh]

@Chief2

Are you using the same email address and password to log in? Is the phone on the same network as the router? Does the name of the phone or password have any non-alphanumeric characters in it?

Brian

[Chief2]

Thank you. I think the answer to each of your questions is Yes. Still no connection?