Arlo Is Not Playing Video From Library

[Davehh]

Dear All

Having a really bad experience with Arlo. And it seems most people are having similar issues for months without Arlo is fixing them. I tried calling the Arlo call center but they hanged up after waiting for 30min. I tried sending email but the Arlo website has some error and it is unable to display the email. I tried to click on reply on some threads on the community forum without success. My problem is similar as others:

My wife have linked our cameras too me. Arlo Q cameras working fine on her and my phone. The Arlo WiFi-free cameras are working on her phone (Samsung galaxy 😎 but not working on my phone (iPhone XS). The videos stored in the livery is just one picture and does not contain the whole video. I have the IOS 12.1.1 and I have reinstalled the Arlo app 2.6.3. And it’s still not working. It’s really sad that Arlo hasn’t been able to fix the problem that has been pending for month. I suggest Arlo should exchange all Arlo cameras to Arlo Pro 2 for free in case they work better. Customers should not have to wait for software upgrade for months!!!!

[Edinburgh_lad]

Why you're suggesting they should replace Arlo for Arlo pro 2 for free is beyond my comprehension.

I'd say that if your wife can view videos and you can't, it's a problem with your phone.

[TomMac]

More than likely, as mentioned above,  it's the iphone and the new IOS since the system works on the wifes phone

[fmb1977]

Having the same issue and all my cameras are Arlo Pro 2. All 4 Pro 2 & Arlo Q worked fine yesterday. Can anyone help?

[ShayneS]

@fmb1977

Have you tried to reboot your base station & test again? When did this issue occur? 

[Kurtis]

Im having this same problem,we’re you able to fix it

[Davehh]

No it’s not working. There are hundreds of similar posts on the forum meaning they Arlo can’t fix the issue. It’s sad as the issue been pending for several months. I will definitely not buy Arlo again and will tell everyone I know not to buy any Arlo products. I understand that a company can have software glitches. But it is not acceptable that the issue is not resolved for months despite it being a well known problem.. The CTO or CEO iare ultimately responsible for this issues. And if I was a shareholder I would seriously question their capabilities.

[fmb1977]

Yes, I restarted the base station and though it took a little time, they all started working normally.

[fmb1977]

Yes, after restarting the base station, all playback was normal.