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Aspirant

Arlo IOS app showing disarmed when it should be armed

I have created various modes and have them scheduled.  If I look on the web site they all appear to set properly, on my IOS app version 2.5.1 it shows disarmed.  My wife's IOS device running app version 2.4.5 shows the correct setting.  I've tried recreating the modes and the schedule with no luck,  I have deleted and reloaded the app on my phone (still version 2.5.1) with no luck and I've reset the base station again with no luck.

 

Any help would be appreciated

Message 1 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

+1

 

In my case, using the same version of the iOS app (2.5.1 released 18th of May) the schedule I have set months ago seems to have changed (a time window in of one day of the week, Monday, shows to be absent (I mean: it doesn't show up ), while in reality it then is activated, which is good).

 

However, the planning situation as showed in the browser is correct, which means there is a difference in activated time windows in browser and iOS app.

 

A guess is this bug has been introduced in the latest release update.

 

 

Message 2 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

Just downloaded vesion 2.5.2 and the error still occurs

 

Message 3 of 20
Luminary

Re: Arlo IOS app showing disarmed when it should be armed

It's been pretty quiet, I'm guessing most arlos are in working condition? Mine isn't! Since the update, it's been extremely unreliable. I thought it was working but once again it didn't record me coming and going. I checked my app and for some reason my rules that have been in place and saved were deleted. It recorded me earlier today but a few hours later, no recordings, no alerts, that's when my rules magically disappeared. I've already started all over as if it were brand new a few times already. No troubleshooting suggestions have worked. I've done all I can on my end and more. What gives? 


@apd1212 wrote:

Just downloaded vesion 2.5.2 and the error still occurs

 


 

Message 4 of 20
Star

Re: Arlo IOS app showing disarmed when it should be armed

2.5.2 and still no modes, just ”geting information”! Tried uninstalling apps and reseting both base stations. Been waiting for weeks now for a fix. We have had two arlo systems for over a year and now only my wife with version 2.4.9 can use the system.

Please go back to 2.4.9 which was working fine! Three releases and still no fix, cannot believe this!!

Message 5 of 20
Community Manager

Re: Arlo IOS app showing disarmed when it should be armed

The engineering team has field trial firmware available that may help address the issues being reported in this discussion. If you would like to participate in this field trial, please post a confirmation in this thread and we will escalate your information to the engineering team.

 

JamesC

Message 6 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

Hi James....I would like to particpate in the field trial...thanks Alan

Message 7 of 20
Community Manager

Re: Arlo IOS app showing disarmed when it should be armed

Hello @apd1212

 

I have added you to the field trial FW list. You should hear from the engineering team with further instructions within the next couple of days. We appreciate you taking the time!

 

Dawn Marshall

Arlo Community Manager

Message 8 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

As long as is understood that my only problem (I hope...) is that schedules set by me show to be different in desktop browser and app, I am willing to sign up for experimental firmware.

 

Cortjan

Message 9 of 20
Luminary

Re: Arlo IOS app showing disarmed when it should be armed


@JamesC add me in too if its not too late. Thanks!
Message 10 of 20
Community Manager

Re: Arlo IOS app showing disarmed when it should be armed

New Base station firmware has been released that should help resolve the issue being discussed here. Check your base station firmware to be sure you are up to date with the latest available version.

 

Take a look here for more information on this firmware: Firmware Release Scheduled 6/21 to Address IR Rapid Battery Drain and Modes and Schedules Issues

 

JamesC

Message 11 of 20
Luminary

Re: Arlo IOS app showing disarmed when it should be armed


@JamesC wrote:

New Base station firmware has been released that should help resolve the issue being discussed here. Check your base station firmware to be sure you are up to date with the latest available version.

 

Take a look here for more information on this firmware: Firmware Release Scheduled 6/21 to Address IR Rapid Battery Drain and Modes and Schedules Issues

 

JamesC


Well they messed up again! I'm offline. This is ridiculous! 

 

 

 

 

Message 12 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

it was working smooth on my iPad Pro when it was running on iOS 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

 

Message 13 of 20
Tutor

Re: Arlo IOS app showing disarmed when it should be armed

Good News everyone,Apple released the latest IOS 12 update and the app is now WORKING CORRECTLY....pass it on
Message 14 of 20
Aspirant

Re: Arlo IOS app showing disarmed when it should be armed

I just got this problem after the newest update I guess. How can this still be an issue??
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 15 of 20
Arlo Moderator

Re: Arlo IOS app showing disarmed when it should be armed

Hey @Jmj93,

 

What iPhone are you using that shows your camera is showing disarmed but should be armed? Make sure you are on iOS 12.1, which is the latest version for iOS, and the latest app version, which is version 2.6.1.

Message 16 of 20

Re: Arlo IOS app showing disarmed when it should be armed

Was this issue fixed as mine has just started since the latest update

Model: VMC3040 | Arlo-Q HD with Audio
Message 17 of 20
Arlo Moderator

Re: Arlo IOS app showing disarmed when it should be armed

Hey @DeanRichards,

 

What iPhone are you using? And are you experiencing this issue through the web version? Make sure you are running your iPhone on the latest iOS version.

Message 18 of 20
Highlighted

Re: Arlo IOS app showing disarmed when it should be armed (Solved)

of course i am using the latest IOS version and the latest iPhone ARLO app.  I am using an iPhone XS Max and found a fix to this issue on the weekend.

 

It is another  bug in your iPhone App.  

 

What I did to fix it was to go to:  Mode: Geofencing Edit (pencil icon): Changed the Radius from small to large: selected DONE: Saved: Geofencing Edit (pencil icon): Changed the Radius back from large to small: Selected DONE: Saved.

 

After doing this, it now functions properly. (until the next bug is found)

Model: VMC3040 | Arlo-Q HD with Audio
Message 19 of 20
Guru

Re: Arlo IOS app showing disarmed when it should be armed (Solved)

Or Apple fixes their issues.

Message 20 of 20