Arlo Essential 3rd generation connection issue

[GarthEnemy]

Hello.

I bought 2 camera Essential 3 Ourdoor.  I have Arlo Secure subsription and both camera were registered to my account. Few days ago, one of them turned offline (lighting blue led 3 sec, 5 sec pause then again 3 sec ligthened blue led...)  I have tried to reconnect it by following the instructions, no success. I tried then to execute factory reset (30-40 sec pushing the pairing button) but still not able to reset it. Continue with same problem. I also deleted from my account and tries to recconect but without success. Would you have any proposal how to solve this issue? Thank you in advance.

[PaulaB0]

Hi @GarthEnemy,

Welcome to the Arlo forum and thank you for your first post 🙂

Take a look at our article and make sure you've tried resetting your camera as instructed: How to factory reset the Arlo Essential Outdoor (2nd Generation) or Essential Security (3rd Gen) Cam...

Is the LED flashing orange? At what stage of the installation did you get stuck when trying to re-add the camera to your account?

Have a nice day,
Paula
Arlo Team
 

[GarthEnemy]

Hello Laura,

Thank you for your reply.

In fact, I was following the attached procedure to reset my camera but without success. There was no orange led lighted up but the blue one continued to light up. I have tried even to press and hold the button for 30-40 sec but nothing changed. I also let the battery discharge completely and restart the reset procedure but havig the same result.

[PaulaB0]

Hi @GarthEnemy,

Thank you for your reply.

When did you purchase your cameras? Are they installed in France or another country?
 

Have a nice day,
Paula
Arlo Team

[GarthEnemy]

Hi Laura.

I bought the 2 cameras in a set few month ago. The other one is working properly.  I'm living in Switzerland.

Thank you for a potential solution.

[PaulaB0]

Hi @GarthEnemy,

In this case, please contact our technical support team, and our agents will check if there are any other options to try. The devices are still under warranty and our team will be able to provide you with comprehensive advice or ask you to contact the seller directly for a replacement. 🙂

All contact options are available on our official website: click here.
 

Have a nice day,
Paula
Arlo Team

[GarthEnemy]

Hi Paula,

Thanks for your reply. I will turn back to the shop and ask for reparation or replacment of my concerned camera.

BR.