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We have a basic, 2 camera Netgear monitoring set up at our office. One camera began instantly draining all 4 (expensive) batteries approx. 9 months ago. We have just been using one camera. Now, I have just drained, instantly, 8 new batteries. We purchased a 4 camera system just last week, and I have not yet opened the boxes. I will return it if I cannot get any help.....spent the last hour trying to contact someone about this.
Any help would be appreciated. Thanks!
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Batteries
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If it's the same camera doing it each time it could be a faulty camera.
You could try and swap the locations of the two cameras to see if there is a chance it could be location related.
Could it be that someone is using excessive live view on the fast drain camera?
How many recordings a day on that camera?
You could remove device and resync the camera to see if that makes a difference.
Are the new cameras you bought the wire free or the rechargeable Arlo Pro model?
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And there's always the Contact Support link at te bottom here.
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Yes, the support link just keeps putting me back to community or search issue place....no place to contact the vendor, etc. Very difficult business to reach for answers and solutions.
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Well, it is not the Pro product, just the Arlo. It requires 4 of the 123 batteries per camera. The issue began with one of the devices, which I have just not used in several months as I could not find a phone number to ask about faulty device. I thought I had gotten a bad batch of batteries, then quit spending any more money as they drain INSTANTLY. That answers the next question....it is not over use, too many recordings, etc. I placed the batteries in this device that had been working well, and within 1-2 minutes it was completely dead.....So, my concern now is that I have just invested 700-800 dollars in a new, upgraded Arlo system, but I am about to send it all back and go with a different (and less expensive) brand. We only used the one camera for 6 months before it went on the fritz.....
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It sounds like a faulty camera. My wire free lasts many months on primary CR123's and only a little shorter on recjargeable CR123's.
Let support deal with this for you/
United States contact information:
(408)-638-3750
And live chat here
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THANK YOU!
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