Arlo|Smart Home Security|Wireless HD Security Cameras

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Dog-tired
Aspirant
Aspirant

Why are Arlo writing to me in Spanish. I am English rezident in England and do not speak Spanish.

There seems no way of writing to them.

7 REPLIES 7
StephenB
Guru Guru
Guru

Have you tried connecting with live chat, and telling them to use English?

Dog-tired
Aspirant
Aspirant
How long is it reasonable to hold on for. After 20 minutes I have better things to do. I can use a translator but that does not solve or answer why write to me in Spanish
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Dog-tired

 

Do you have a script or email with the spanish inquiries? 

Dog-tired
Aspirant
Aspirant
It is something about an account finishing or perhaps cloud.
ShayneS
Arlo Moderator
Arlo Moderator

@Dog-tired

 

Do you mind PMing me a screenshot of the conversation?

Dog-tired
Aspirant
Aspirant
Plus added ones on another date
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ShayneS
Arlo Moderator
Arlo Moderator

It looks like a generic email/update. I believe it is regarding a smart subscription expiring or renewal.