Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Camera lost night vision and keeps detecting motion during day. Can't contact customer service

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  • ‎2019-04-17 11:14 PM
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CMW76
Follower
Follower
‎2019-04-17 11:14 PM

Hello, my camera lost night vision and during the day it constantly detects motion and is recording. I did not change any of the settings. Please advise. Serial No 4N71697F35729. I had the camera for repair already a year ago. Impossible to contact customer service. It seems Netgear is trying to avoid any customer support issues. Many thanks, CW

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jguerdat
Guru Guru
Guru
‎2019-04-18 05:34 AM

https://www.arlo.com/en-us/support/contact.aspx

 

There are chat and phone options.

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carsoncat
Apprentice
Apprentice
‎2019-04-18 11:08 AM

Chat is not available and the solution to all problems by calling support is to reboot everything, unplug everything, change batteries on everything, etc.  No real help.  Worthless, hard to understand people in BFE.

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