Arlo Camera Night Vision Is Not Working

[gazzer99]

afternoon everyone...... one of my Arlo cameras night vision is not working, it works fine during the day but come night time the screen is blank unless you shine a torch towards it then it can see the light..... it detects the movement an the red lights come on but the screen is still blank. 

i have removed the batterys an put back an re sync an still nothing an the night vision tab is on in the app.

all my other cameras work perfect.

ps is it just me or is there no product suport, i can't find it any where on the web, i have not had the camera for a year yet....

[TomMac]

https://www.arlo.com/en-us/support/contact.aspx

Try and pull the battery and replace to reset camera.

( funny tho, the red slight glow is the IR illuminators ( front near lens ) , it sounds like it's working )

[gazzer99]

i have had the batteries out an put back in an still the same...... i did just read online they should be left out for a while, not sure how long a while is but in this case lets call it 15 mins an see what happens.

[gazzer99]

It worked once for night vision after battery’s were left out for about half hour, went back to it after hour an the screen is blank again, no night vision. Red lights do come on but nothing on screen

[jguerdat]

Post screenshots or video links for both daytime and nighttime so we can see what you do.

[gazzer99]

won't let me post photo

[gazzer99]

won't let me post photo....contact suport tab just sends you round in circles back to where you started .hummmm

[jguerdat]

You attached the nighttime image 3 times - now we just need the daytime one, too.

Are you using the Contact SUpport link below here and then clicking on Contact Support again on the new page? You should get the Support page:

https://www.arlo.com/en-us/support/contact.aspx