Arlo Base Unit goes offline

[mike578578]

One of my cameras disconnected from the base unit.  I did a remote reboot on base unit and it took forever to reboot.  It finally timed out.  Now the base station is not connected and the cameras are at a remote location so I can't do a hard reboot.  HELP!

[jguerdat]

Sorry, you'll need physical presence to get it going. Is there someone near by that has access?

[TomMac]

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mike578578 wrote:

One of my cameras disconnected from the base unit.  I did a remote reboot on base unit and it took forever to reboot.  It finally timed out.  Now the base station is not connected and the cameras are at a remote location so I can't do a hard reboot.  HELP!

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Sorry, but there is nothing else to be done remotely... Only the base has that option , not the cameras and you tried it already.

It is a good idea to use a UPS as backup in remote locations for the base to prevent power issues causing problems

[mike578578]

The fact this has happended several times shows these cameras will not serve the purpose of a security camera.  Very dissappointed after 1 year of having them.  will raise to Netgear for refund or store