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Arlo Base Station keeps going offline

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  • 3 Replies
  • ‎2019-03-30 03:53 PM
  • 2650 Views
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NormaP
Aspirant
Aspirant
‎2019-03-30 03:53 PM
My Arlo VMB3500r4 base station is always going off line. I am new to this system so any help would be greatly appreciated. I currently have 2 cameras connected to it but I want it to stay online before I add another camers
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jguerdat
Guru Guru
Guru
‎2019-03-30 05:36 PM

How do you know it's offline? Does the app say so or are the LEDs on the base showing a lack of connection?

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NormaP
Aspirant
Aspirant
‎2019-03-30 06:55 PM
The camera flashes a blue light and when I checked the app it said it was offline. It’s happening quite a bit even when it’s armed. Thursday I tried to disarm it and it took almost 5 minutes before it came back online before I could disarm
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jguerdat
Guru Guru
Guru
‎2019-03-31 05:25 AM

What are the LEDs on the base showing when you're having problems? There should be 3 green ones. The camera shouldn't be blinking unless you press the sync button which shouldn't be needed. What's the exact error message?

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