Arlo App not recognizing my email

[Shane245]

Arlo App not recognizing my email but able to log in on Desktop

I have uninstalled and re installed app, same issue

[ShayneS]

Hi,

Are you still experiencing this issue? Which version of the Arlo app are you using? 

[Shane245]

version 3.6.1_28445

[ShayneS]

Can you take a screenshot of the error and PM or attach it here? 

[Shane245]

see attached screenshot

[ShayneS]

Thanks, I will look in to this and provide an update as soon as possible.

[jguerdat]

Are you typing in the info or is it automatically populated/copy and paste? If the latter, try typing it - maybe there's a leading or trailing space causing the issue.

[Shane245]

typing

[ShayneS]

Can you check if you have a space hiding before or after the email once inputed?

[Shane245]

No space

[ShayneS]

HI, can you try and login again, This issue should be resolved. If you still experience the login issue, please remove and reinstall the Arlo app.