Arlo|Smart Home Security|Wireless HD Security Cameras
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App says offline

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  • ‎2016-10-30 05:35 PM
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Leslieyount
Aspirant
Aspirant
‎2016-10-30 05:35 PM

App says camera is offline.  Camera has new batteries. Reset base to no avail.  Camera will not sync to base....just continues to flash blue for minutes. Went to settings and deleted device and started over to no avail.  Please help.  Thanks!

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jguerdat
Guru Guru
Guru
‎2016-10-31 06:02 AM

Have you opened a case using the Contact Support link below here?  

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JamesC
Community Manager
Community Manager
‎2016-11-01 09:12 AM

Leslieyount,

 

Consider rebooting your base station (use the power on-off switch on the back) and reboot your camera (open and close the battery compartment door. Allow the base station to come back online with a solid green power and internet LED. Press and release (quick press and release) the sync button on the base station (you should get a blinking green camera sync LED) and then press and release the sync button on your camera.

 

Are you still not able to sync the camera?

 

JamesC

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