App Update Broke Camera Access Sharing.

[superstar555]

Two iPhones. Both on iOS 18.6.2. One got auto updated to "feed" UI and the other is still on "library" UI.

Ever since one was auto updated to "feed" UI, this phone can no longer see any of the cameras shared with it ("grant access") by the "library" phone. Permissions are correct. Access is granted and accepted. "Library" phone works as normal.

These access sharing of these cameras has worked well for several years and nothing has changed except that one of the 2 phones now has the new Arlo app.

[DannyBearAgain]

Sharing stops working if the main or friend accounts have different UI looks.

[StephenB]

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@superstar555 wrote:

Two iPhones. Both on iOS 18.6.2. One got auto updated to "feed" UI and the other is still on "library" UI.

Ever since one was auto updated to "feed" UI, this phone can no longer see any of the cameras shared with it ("grant access") by the "library" phone. Permissions are correct. Access is granted and accepted. "Library" phone works as normal.

These access sharing of these cameras has worked well for several years and nothing has changed except that one of the 2 phones now has the new Arlo app.

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Again, please stop the multiple postings.

To be clear, the app has supported both "Feed" and "Library" interfaces for about 3 years now.  Which one you see depends on how Arlo has your account provisioned in their cloud - not what version of the app you are running.

You have two options.  The simplest is to just use the same account credentials on both phones, and stop sharing.  Then both phones whill have exactly the same features and controls.  One thing to keep in mind is that this also gives both users access to billing and subscription information.  Likely not an issue for spouses, but could be for children or non-family members.

The second option is to migrate the "Library" account to "Feed".  There is a hack that will do this.  Go into "add devices" on the Library account and start to add a Pro 5 camera.  This will fail since you don't have that camera.  But the workflow will migrate you to "Feed" before you get stuck.