Any chance you can fix the light settings (constantly reset to default)

[GH2]

Every time I want to turn the light on for more than 5 minutes (default), I need to go into each camera I want to put the light on and then switch the light settings to always on. And even after doing this, the light will go out and setting reverted. Configurations don't persist past a day at max. Extremely dangerous when working and expecting to be in a lighted area!

Could we get a fix for this? If you can't store configurations, at least let me change the default so when its reset, it's my preferred setting. Come on now. Tried getting in touch with support via chat, but can't get past your firewall (I mean bot assistant).


My

[jguerdat]

It's likely worth doing the remove/reset/reinstall process to see if that makes a difference:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[GH2]

Thanks for the reply, but factory reset has been performed many times. The issue is not new, its been persistent, and seemingly getting worse (resets quicker).

[GH2]

Issue persists

[sluthringer]

I also have an Arlo Floodlight Camera which is wired in and constantly defaults to the 5 minute setting. I set the camera to stay on for one minute on the my.arlo.com portal, and ensure that all of my devices are set to 1 minute in the app but the device still resets itself to the 5 minute duration. Is there any fix to this?

[GH2]

@Arlo where me fix?

[BrookeN]

@GH2 I sent you a direct message on September 12th asking for further information and if you could send. me logs. Can you please follow the steps within that message. I will send it again in case you did not receive the first one.