Arlo|Smart Home Security|Wireless HD Security Cameras

Alerts...Kind of

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mhanna2755
Follower
Follower

Any one notice a delay on email alerts?  Like an hour.  I'm testing these for my boss.  I set them up in our store then turned alerts off about 10 min later.  At 5:41pm i recieved an alert for an event at 4:32pm.  This is just one of the 16 alerts i have recieved so far and the largest delay. They range in 10 minuets to over an hour after the event.  And I didnt recieve the first alert untill after i had turned them off on every camera.  

 

Model
VMB3000
FW Version
1.4.2695
HW Version
VMB3010r2
4 REPLIES 4
pdxatx
Guide
Guide
Yup the past few days I've also experienced delays with notifications .
There must be some current issue,
JamesC
Community Manager
Community Manager

mhanna2755, pdxatx

 

Are you continuing to experience this behavior?

 

JamesC

pdxatx
Guide
Guide
Yes. Still seeing delays.
JamesC
Community Manager
Community Manager

The Arlo team is aware that this issue is affecting some customers. Our engineering team is investigating the root cause and a fix will be released as soon as we have a resolution. Once a resolution is reached we will post an update. We appreciate your patience while we work to resolve this issue.

 

Thank you,

JamesC