Arlo|Smart Home Security|Wireless HD Security Cameras

After 14 days basestation crashed and access to cameras and basestation impossible

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obuch
Tutor
Tutor

Hi ARLO

After 14 days it suddenly was impossible to get access to timeschedule from both IOS units and laptops, and cameras was not rinning anymore.

I did a factory reset of the basestation yesterday, and succeded in getting back on track and the cameras was running again- this was done from a laptop (WIN 8.1).

When we tried to change the timeschedule from our ipad half an hour later, problems started again, and we are now in deep trouble again. It is now impossible to get access to both rules and timeschedule from both IOS units and from PC, both inhouse PC and external PC.

What is wrong - please help us

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JamesC
Community Manager
Community Manager

obuch,

 

Welcome to the community! We identified an issue that resulted when using special characters in the naming of Modes and Rules. We have now resolved this issue, please let us know if you are continuing to experience any problems.

 

Thank you!

JamesC