Arlo Hd model Vms3330

[Bez]

I have added a further camera and it appears it's not picking up motion at all, I have tested the motion in settings to no avail, I have re synced it and turned off at base plate no avail, the running man is grey. It picks up live when testing but that's it! I have the app on my tablet and use that...no problems with the other cameras at all!! Please help before I send the device back.

thank you in advance.

[steve_t]

If in test mode, it's not picking up any motion, I suspect you have a faulty camera

[Bez]

Thank you Steve_t I thought it might of been the case, I shall send it back 😞 

again thank you you for your quick response.

[TomMac · Accepted solution]

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Bez wrote:

I have added a further camera and it appears it's not picking up motion at all, I have tested the motion in settings to no avail, I have re synced it and turned off at base plate no avail, the running man is grey. It picks up live when testing but that's it! I have the app on my tablet and use that...no problems with the other cameras at all!! Please help before I send the device back.

thank you in advance.

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If the running man is GRAY, it will never pick up motion as the camera is not armed !

When the camera is armed, the running man will be BLACK.

Check your MODES to make sure the camera rules are correct.

[Bez]

Thank you Tom Mac, that's exact,y what I did and your right, it's now working 🙂 totally appreciate your help.

[steve_t]

Good result, but I'm confused.

If you're in disarmed mode and go into the camera settings and use the motion sensitivity testing, it doesn't work??

[Bez]

Hiya, my fault I had not set the mode for this camera, now that I have it works 🙂