Add camera to view online

[dpw550]

One of my cameras was accidently removed from my online account, so now I can't view it or anything else for that matter.  Can somebody tell me how to add it back into my account and the arlo app?

[TomMac]

have you tried to re-sync it?

[laurenc]

If you accidentally removed the camera from the Camera Order Settings page, simply resync the camera to your base station. https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-set-up-and-sync-my-Arlo-cameras/ta-p/9...

Please let us know if that helps!

Lauren 

Arlo Team

[Playswell]

Yes on the resync......many times actually.

[TomMac]

If you removed the camera form the sytem, with the new software you must bring it back as a new device

[Playswell]

I am pretty sure I tried that.  Is there a factory reset so I can start all over?

[TomMac]

To reset cam, open battery door for a ew secs

To reset base, with paperclip hold in the reset button till the front LEDs flash ... 5-10 secs

[Playswell]

Thanks, I'll try that tomorrow.