Arlo|Smart Home Security|Wireless HD Security Cameras

Account holder death, change info

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Karlee
Follower
Follower

Hello, 

my husband was the account holder for our Arlo system and has recently passed. I am trying to update account info and I do not know is log in info. Anybody know how to contact a real person that can help me? 

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StephenB
Guru Guru
Guru

@Karlee wrote:

my husband was the account holder for our Arlo system and has recently passed. I am trying to update account info and I do not know is log in info. Anybody know how to contact a real person that can help me? 


If you have access to his email, then you can go to my.arlo.com and use the forgot password option.

 

I'm tagging the Arlo mods ( @JamesC and @ShayneS ) as they can assist. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Karlee

 

Were you able to resolve this? please let me know and I will do my best to get you to the right person to assist us.