Account deletion

[scooby71]

So I am trying to delete my account and held information as per GDPR rules and when I requested this from Arlo support they generated a case, so far so good.

Then they sent me an email asking me to "reply to this email from the email address linked to the account so we can confirm the actual user is making the request" so I promptly replied confirming I do indeed want a deletion.

But wait........I then get a sender doesn't accept replies notification, so they want me to reply to their email from the email address they sent their email to but they don't allow replies????

It's a fecking catch 22, reply to confirm deletion from the email address you use (the one they contacted) but they don't accept replies so how are you supposed to a manage this?????

They also keep sending me emails asking me to "update my case as information is required" but every time I click on the button it just generates a new case number??????

Are the people who work at Arlo support really that dumb????????

[JessicaP]

Hi scooby71,

Let me reach out to you via private message to gather more information from you.

[portal45]

I would like to delete my Arlo account as well. I have removed all devices, but need to delete my main account.

[JessicaP]

Hi portal45,

Let me reach out to you via private message to gather more information from you.

[amberstevens]

How do I delete my account if I can't get a hold of anyone?

[JessicaP]

Hi amberstevens,

Let me reach out to you via private message to gather more information from you.

[MS81]

I'm having the same issue. I cannot find a way to delete my account and personal information. The chat function went nowhere. Please help ASAP. 

[Dannybear]

PM a moderator like JessicaP.

[JessicaP]

Hi MS81,

Let me reach out to you via private message to gather more information from you.

[jmichaelodell]

I'm having the same issue. I cannot find a way to delete my account and personal information. The chat function went nowhere. Please help.

[Heathenoid]

This is silly. Years ago I tried an Arlo. Didn't like it and returned it. Since then I've been getting random "required" emails from Arlo that I can't unsubscribe from. So I finally decide to recover my password and log into Arlo to delete my account. Well, I can't. I tried to email support but you don't have any. I tried Chat but I don't have an active account so it won't pass me to a live person. 

I will NOT spend hours on a phone to talk to support... 

The only other recourse I have is that, since I own my own email domain, I can simply block that domain completely. Which means that if I EVER decide to try Arlo again the whole experience will fail miserably because I would have forgotten I blocked that domain and I will never get an email from Arlo. 

Arlo caused this by not providing a simple "Delete Account" button. 🙂

[Kroggen]

I had to reactivate my account so I can stop the emails I am getting.  How do I cancel/delete the account?

[nunya45]

Please contact me. I down own Arlo and can't delete my account and data as well.

Extremely frustrating customer experience.

[Arlouser013122]

Also trying to delete my account. Customer service is set up so you have to pay to get a person, WTF. I will never buy Arlo or Netgear and I'll actively pursue them on all social media until I get my account deleted. Absolute trash.

[IWantOutofArlo]

Had an Arlo Baby, baby broke it and didn't like it enough to replace.  That was 4 years ago and still getting emails.  I would like to delete my account from Arlo but like others am currently unable to do so.

[JamesC]

For those who wish to delete an account. Please reach out to me in a private message with the details of your request along with the email address associated with the account and I will open and escalate a ticket to request removal.

Thank you,

JamesC

[Dhocq903]

Set up on phone and now want to delete on that phone and start service on new phone so how do I delete account and email

[StephenB]

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@Dhocq903 wrote:
Set up on phone and now want to delete on that phone and start service on new phone so how do I delete account and email

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There's no need to delete the account if all you want to do is switch to a new phone.

All you need to do is install the app on the new phone, and use the same email/password.  Then delete the app on the old phone.

Though I do recommend setting up SMS verification first (along with email), just to make sure 2fa doesn't get in your way.   You can change it back later on (after you trust the new phone).

[djones64]

Hello Jessica. Would you help me to delete my Arlo account?

[Dannybear]

If you prefer to not use a PM to Jessica you can add the @JessicaP label to flag her this post.

[djones64]

Thanks for helping out a newb. I wanted to PM @JessicaP, but could not figure out how to do it.

[Dannybear]

After you login to the forum look at the top of the page and you should see an envelope icon that will take you to the PM page.

Edit:
You can also select the user name in a post and at the bottom of the user’s details page select the private message button.

[Hamn]

Please delete my account too

[ShayneS]

Hi @Hamn

I have escalated & submitted this request for you. You can find the escalations number: 42932090