Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO RMA process fails to complete VMB4000

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Cam_Ronald
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I had lodged a case #41435451 and received an automated e mail for a RMA. However the RMA process failed to complete as it did not recognise the New Zealand country option,  and the system logged me out. The link does not work a second time.

 

I did not receive the email with an RMA number.

 

I have twice returned to the case and asked for a follow up but have not received it.

 

I see earlier posts on the community of similar problems with the RMA process back in late 2018. I trust that this Post frees up the process.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Cam_Ronald

 

I have escalated this issue for you, Customer Support will be reaching out to you as soon as possible.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Cam_Ronald

 

I have escalated this issue for you, Customer Support will be reaching out to you as soon as possible.