Arlo|Smart Home Security|Wireless HD Security Cameras
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Brbvacations
Follower
Follower

My cameras are going offline and not able to reconnect. Yes, I have rebooted the Wi-if router; Yes, I have rebooted the Arlo router; Yes, I have removed the device; and Yes, I have followed the Re-sync process with fresh batteries. Any thoughts on how to return the defective cameras?

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Streak2
Master Master
Master

It's very unlikely that 3 cameras would suddenly become detective.

What I would do is delete the cameras using the app then do the paperclip reset of the base and then start the installation from scratch.

Are you checking the cameras using your app or the web interface? I have had an instance where the app shows the camera as offline but the web interface shows it as connected.

ShayneS
Arlo Moderator
Arlo Moderator

Hi Brbvacations,

 

What device or devices are you using when this issue happens?

Captain9d
Tutor
Tutor
Don’t feel bad. 4 of my 6 cameras are mostly offline and switch off and on at random. Anyone want to but this sorry System?
Captain9d
Tutor
Tutor
Don’t feel bad. 4 of my 6 cameras are mostly offline and switch off and on at random. Anyone want to buy this sorry System?