- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A handful of problems have cropped up with the last couple updates. Please look into the following:
1) (Urgent) There is now giant "Alarm" button obscuring my live video! It's right over where I'm trying film, so I can't see if there's anything in the view. I agree with making the Alarm button easily accessible, but why is it at the expense of me seeing out my camera?! Major design fail. It also makes me nervous that I'm going to set that thing off while I'm at work, deafening my family halfway across town....
2) (Urgent) I've lost the ability to rotate the image to "landscape" when viewing live. I can view recorded images in landscape, but not live. Makes it very difficult to see things live. Bug...please fix.
3) The "Schedule" has a bug that causes something to get out of sync. My Schedule indicates that it should be "armed" but the system says it's "disarmed" and doesn't detect anything. What's the point of going on vacation and spying on the cat-sitter if it it never works....
4) Lastly, this "New Idea" form has a bug. My Model # isn't listed among the dropdown menu choices. I have a VMB4000.
- Related Labels:
-
Arlo Pro
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Regards,
The Wraith
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I too am having the same problem. Been going on for over a week now. Also definitely cannot use Geofencing. because even though all phone associated with that mode are "Out of Zone" the app is saying one is "In Zone" all the time and will never go to the Away Mode as set up in Geofencing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have same problem with Schedule not working. Just started in the last week or so. Mode Setting on my desktop version says 'Schedule', but on the iphone app, it says 'Disarmed' and the cameras do not record as scheduled.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does Netgear ever answer any of these issues ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have just noticed the scheduling issue also. It’s been working fine for over a year. And I definitely agree about the alarm button!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The engineering team has field trial firmware available that may help address the issues being reported in this discussion. If you would like to participate in this field trial, please post a confirmation in this thread and we will escalate your information to the engineering team.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the same issue with the schedule. I have to manual change the modes under "Home" to get it showing the right mode. I am also noticing even when it shows the correct mode it does not alway recording like it should. At times we have to go to the "Away" mode to get the "home" mode working right again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes please allow us to participate with the beta test of the updated software.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
IOS app Version 2.5.4 appears to fix arming the cameras using the schedule mode. I do note in the IOS app the “motion character”, when initiating the app during the schedule mode arming time, may not be “dark color” indicating the cameras are armed. However, if you go to the mode screen, the schedule mode indicates the cameras are armed. Then, when returning from the mode screen to the device screen, the motion character is dark color indicating cameras are armed. I verified this tonight with my system regarding the description I’ve provided. Today is June 11, 2018. I hope this information helps everyone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update on IOS app schedule camera arming problem. It’s now after midnight and I checked my Arlo system. The schedule mode now shows the cameras are disarmed when they should be armed. Whatever is going on with the firmware code appears to disarm the cameras in the schedule mode. It is June 12, 2018.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@veener79, @salcoor, @OurHattonHome, @JimboPoptart
You have been added to the field trial FW list. You should hear from the engineering team with further instructions within the next couple of days. We appreciate you taking the time!
Dawn Marshall
Arlo Community Manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm noticing now that NONE of my other modes will detect motion unless the mode is 'armed'. Arming individual cameras is not working. June 12, 2018.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm the original poster of this thread and I'm on an IOS device. No Android here. (By the way, updating to IOS app Version 2.5.4 does NOT fix the issue as previously mentioned). Everyone posting here has captured the problem I'm having perfectly.
My case with the Help Desk has clearly been forgotten about, as she was supposed to return a call to me a week ago: Case# 30179908
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Dawn,
I have not been contacted by anybody in 2+ weeks about this issue. Is there supposed to be a field trial going on ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello. I’m inquiring if you’ve heard anything on your case. The schedule mode doesn’t function correctly and today’s date is July 9, 2018. The system version is still 2.5.4 dated June 6, 2018.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just spent about 2 hours on live chat about the schedule problem not working on system version 2.5.4. I have a case number 40169943. The chat person had me send him a screenshot of my schedule. Short story “they’re working on the problem”. Today’s date July 9 2018.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've heard nothing. I called tech support again (5th time?), and waited on hold for 2 hours 56 minutes (this seems to be the usual wait time), only to have her tell me that she'd have to escalate the case. She promised to call back within 2 days. I even asked her point blank if she meant it, because everything I'd read online indicated she wouldn't. She assured me she would. No call.....ever. I then got an email 2 weeks later, saying it had been escalated and it asked if I was still having problems. I said I was. Haven't heard anything since. Don't buy this piece of crap, because here's how it will work: You'll spend $300 and it'll work ok for a few months, but then it'll die and tech support will be a 3-hour hold time (long distance phone call) away and it'll never provide resolution. Or, you'll use the tech support Chat function and get someone that tells you that the problem is user errror. They'll all make you do the same "fixes" you read online: reboot, unplug, press the little "reset" hole in the back of the unit. Delete all cameras and re-add them, etc. All tech support seems to be in the Philippines, with no one ever checking back in. The Netgear email link for you to reply to the tech support agent doesn't work. You will then promptly be sent a "we didn't hear from you so we've closed your case" email. This will go on forever, because they don't want to actually have to refund customers for this crappy product.