Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

2019 App Update Keeps Requiring Me To Reinstall My Entire System

Reply
Discussion stats
  • 1 Reply
  • ‎2019-01-23 10:55 AM
  • 1035 Views
  • 0 Likes
  • 2 In Conversation
Roberts44
Follower
Follower
‎2019-01-23 10:55 AM

I use iOS devices. My older devices continue to work fine because I cannot update to the most recent update. However my apple xr has problems. It requires me to reinstall my system. I.c. Resyncing my cameras and finding my base

 

i am disabled and fine this a hardship. I delete the app and reinstall it. This may or may not allow me to use my current system. I can't find a pattern at this point

 

please help

Labels:
0 Likes
Reply
Message 1 of 2
1,035
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-01-24 09:58 AM

Are these cameras or base station appearing offline? what are the error messages you receive?

0 Likes
Reply
Message 2 of 2
1,010
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-01-23 10:55 AM
  • 1036 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.