2 step verification

[rfeiring]

Why do I suddenly have to do the 2-step verification daily? Each day it tells me I'm good for 14 days but this is not true.

[Dannybear]

Are you using the arlo mobile app or the arlo web portal?
If using the web browser on a pc are you powering it down every day?

[rfeiring]

Using Google Chrome on Win10 PC & powering down every night.  Have been doing this for years and never had a problem with Arlo 2-step verification until several weeks ago.  Always had a 2 week break between having to enter the code.

[jguerdat]

I find restarting the browser for any reason causes this. Rather than shutting down the computer, leave Chrome running and just have it sleep or hibernate.

[Dannybear]

Since 2FA was introduced last year I have never been able to get more than a day grace on my web browser accessing arlo web portal.

So I don’t understand how you could get 2weeks grace at a time unless you had access to a working arlo server.

[StephenB]

---

@Dannybear wrote:
Since 2FA was introduced last year I have never been able to get more than a day grace on my web browser accessing arlo web portal.

---

My experience is better than that, but I don't think I've ever gotten the full 2 weeks.

Rebooting and maybe changing wifi networks on the PC seems to trigger the need to get trust again.

[rfeiring]

I was getting it with no special access.  Not sure if it was exactly 14 days [never stopped to count] but it was close.  After entering code, I get screen that asks if I want to trust this browser.  If I answered in the positive, I would get the '14 days'.  Last night, I unchecked "Clear cookies and site data when you close all windows" in Chrome and this morning I did not have to do the 2-step.  This maybe the 'secret'.

[rfeiring]

I was shutting the PC down every night and still getting the supposed 14 day grace period so I don't think re-booting is the problem.  Have not changed networks so I can't comment on that but I could see where that might be a problem.

[StephenB]

---

@rfeiring wrote:

Last night, I unchecked "Clear cookies and site data when you close all windows" in Chrome and this morning I did not have to do the 2-step.  This maybe the 'secret'.

---

Yeah, I think clearing the cookies would almost certainly undo the trust. 

[dcfox1]

I get about 7-10 days and I shut down my laptop ever night, so that hasn't been an issue.