Arlo|Smart Home Security|Wireless HD Security Cameras

iOS Silence Unknown Callers problem

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Gharland
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If I have the Silence Unknown Callers option turned on, I don’t seem to get calls when someone rings the doorbell. Any ideas on how to fix that (other than turning off the setting)
Model: AVD1001 | Arlo Video Doorbell
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ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

 

Have you tried turning off/on the silence unknown callers feature on your phone? Does the video doorbell ring your phone when this feature is off? The silence unknown callers feature should not have an affect on your doorbell ringing your phone. I have tested this feature and can not replicate the issue as described.

 

Which version of the Arlo mobile app are you running on your iPhone & which version of iOS?

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