essential doorbell camera WIRED

[MaryElizabeth2]

My doorbell camera was inadvertently disconnected by an hp tech remotely hooking up my wifi printer.  For some reason I had 2 wifi numbers & she deleted one.  That was my doorbell camera. Nothing was changed as far a password etc.  I couldn't get my doorbell camera to link up with my wifi so I deleted my device & thought I could start over. I even set doorbell camera back to factory default setting.  I have gone through the steps several times & can get a chime from scanning the QR code but after that it says NO DEVICE found!  I have even turned my wifi off & let it reboot.  Do I need to download another Arlo app & start over with that?   I wrote in last week about this problem & tried to reply to your response but it would not go through! 

[ShayneS]

Is your phone connected to the same network that the device Is being added to? Did the tech setup a dual band network? the device needs to be onboarded with a 2.4Ghz network.