customer support.

[NoMoreArlo]

I paid for a plan in the app, Arlo has seen the screenshot from my bank account.

At first, they blamed Google Play, saying it "takes time for Google play to tell us payment has gone through".

Which is utter nonsense, I've used Google products for over 10 years. There's never been a delay in paying for anything.

After waiting 12 hours, now they say it's a "technical glitch" but "give us 2 days to fix it".

To add further insult, right after paying, it pops up that Arlo plans are 50% off for a limited time, but since I already paid for a plan "there will not be any discount".

Arlo has almost 800 BBB complaints, all pretty much customer service related.

This company does NOT care about its customers.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.