Arlo|Smart Home Security|Wireless HD Security Cameras

arlo video door bell photos that are stored in the library disappear

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Armcin
Aspirant
Aspirant

my new video door bell notifies me that I have motion. When I try to look at the photos that are stored in the library they disappear. My other cameras allow me to review the photos stored in the library. What is causing this to happen? 

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jguerdat
Guru Guru
Guru

What do you mean by "they disappear"? They were there but then are gone or never were there in the first place?

Armcin
Aspirant
Aspirant
The library will indicate that I have 10 photos saved but when I touch the number to view the photos they are not there. My other cameras show library photos stored for 7 days, each listed by the day.
jguerdat
Guru Guru
Guru

I'd start by removing and resyncing that camera to see if that helps.

JamesC
Community Manager
Community Manager

Armcin,

 

Arlo Video Doorbell requires a subscription to an Arlo Smart plan for recordings to be saved in the library. Do you have an active trial or paid Arlo Smart plan?

 

JamesC

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