arlo essential video doorbell:apple watch notification help

[amygan]

1) i need step by step help with how to get apple watch notification from arlo on my apple watch. I tried several times and all notifications are lited but not getting any feed on watch. help please. 2) i want to add my daughter to my acct. i sent her link. link gives two options: sign in or create acct. we tried both and none works. She has acct now and app ready but we dont see her on my acct. link is still pending. very confuse and support sucks.

[StephenB]

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@amygan wrote:

 2) i want to add my daughter to my acct. i sent her link. link gives two options: sign in or create acct. we tried both and none works. She has acct now and app ready but we dont see her on my acct. link is still pending. 

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If you are accepting the invite on her phone, then try again using a PC.  Click on "create account" in the email.  That will open the browser to my.arlo.com.  From there sign into the existing account.  This often works when it fails on the phone.

If that still doesn't work, then please answer these questions:

1. When you look at the main screen in the app, are you seeing a menu option called "Feed"?  Or are you seeing "Library"?
2. What menu option do you see when using your daughter's account?

Arlo is slowing migrating people to a new user interface (the one that shows "Feed").  One miscalculation on their part - friend access only works if everyone is using the same interface.  It is possible to migrate the "Library" interface to "Feed", but we should confirm this is the problem.