Worked until we changed our router.

[cmp1]

I've tried repeatedly to connect my doorbell camera with the our new wifi. When I hold the re-set button down, I get the blinking lights, but I don't get a chime when I try to scan the QR code. I've tried all their troubleshooting and am ready to scrap it. Very frustrating!

[JamesC]

cmp1,

Make sure the battery is completely charged and then try factory resetting and re-onboarding the doorbell as described here: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

JamesC

[cmp1]

Thank you. We have taken all those steps. (Except for charging batteries, as it is wired.) The camera doesn't pick up the QR code. We can never get a chime to indicate that it has read it.

[jguerdat]

The QR code can be problematic to get read. Sometimes you can enlarge the code to be more easily read or even take a screenshot of it and print it out larger. However, it may just be a faulty device in which case use of Settings, Support is the way to start a possible replacement.