Won't connect to WI-Fi

[Daisy23]

I have been successfully using my Arlo doorbell for the past year but it went off line and I have done all the trouble shooting recommendations including removing devise, resetting and re attempting to connect with no success. I have double checked all connections and my iPhone wifi 2g connections, all good. please advise.

Thank you 

[JamesC]

Daisy23,

What LED behavior are you seeing on the doorbell?

When you say you reset, did you follow the instructions listed here: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

JamesC

[Daisy23]

yes, that is what i followed.

linda

[JamesC]

Daisy23,

What LED behavior are you seeing on the doorbell?

JamesC

[Bradyl12]

I have had the same issue as well, following the same procedures. When I push the reset button on the back, it flashes white for a moment before staying solid white (no flashing). It won’t read the QR code at all.

[Esimpson]

I am having the same issue. Even tried factory resetting. When I try to re-add the doorbell it will scan the QR code and chime, then it blinks white for a few seconds and then it blinds red/orange and then it stops and never connects. I believe I read somewhere this means it can’t connect to the internet which make no sense because my internet is good and other devices are connected with no issues. 

[StephenB]

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@Esimpson wrote:

When I try to re-add the doorbell it will scan the QR code and chime, then it blinks white for a few seconds and then it blinks red/orange and then it stops and never connects.

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Is your wifi security set to WPA2 (AES)?

Do you have any special characters in the network name or password?

[Esimpson]

Internet is all good and up to standards. We haven’t had any issues with the doorbell until a few days ago and other Arlo devices that we have are connecting and working fine.