Wired video doorbell QR code

[katsmith5]

My QR code is not scanning. I have tried multiple times and followed all of the suggestions for what to do if it doesn’t scan. I have also tried doing it in the daylight and in the evening and at night time I’ve tried screenshot in a picture and trying to scan the picture and it’s not working. How do I get my money back as I’ve noticed this is happened to other people a lot.

[StephenB]

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@katsmith5 wrote:
My QR code is not scanning. I have tried multiple times and followed all of the suggestions for what to do if it doesn’t scan. I have also tried doing it in the daylight and in the evening and at night time I’ve tried screenshot in a picture and trying to scan the picture and it’s not working. How do I get my money back as I’ve noticed this is happened to other people a lot.

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It's possible the doorbell is defective.

You could exchange it with the seller, or you could contact support (using the link in the upper right of the forum page).

[katsmith5]

This is already my second one from the company. My first one had the problem of not finding the doorbell during setup. I spent a total of three and a half hours on the phone with two different levels of tech support that time doing things I had already tried before they replaced it for this one.