Same here. I reset the doorbell where it was on WiFi and not connected to the basestation. It is now connected to the basestation, I removed it from homekit and re-added it and still no luck. Dissapointing.
JamesC had responded to me yesterday that the base station needs to be on the firmware version below. You have this version on your base station? Only asking because he shared below that “once these are available” the notes will be posted. I’m running the most current version, but that’s at 1.16.3, so I’m assuming the firmware to add HK just isn’t released yet.
VMB4000 - 184.108.40.206_3653_e3618b1
VMB4500 - 220.127.116.11_3544_e3618b1
VMB4540 - 18.104.22.168_751_e3618b1
VMB5000 - 22.214.171.124_787_e3618b1
Once these firmware updates are available, the notes will be available here: Firmware Release Notes
Thanks so much for this info!
I am currently running 1.16.3 as well, so this is likely the issue! I was searching all over but it leads to the article that mentioned the old homekit requirements so I thought I was good to go.
Yes, I was in exactly the same position as you and getting frustrated I couldn’t get the doorbell to connect to HK. His response made me feel much better that we were still waiting on Arlo vs something wrong with my setup. Now I’m just checking for new firmware updates on the base station and Arlo site, I don’t know, every 5 minutes or so.. 😂
We should be getting this firmware out today, which means you should receive the versions linked above during the automatic update window early tomorrow morning. Thank you for your patience, not much longer to wait!
The firmware has been released for compatible base stations/SmartHubs allowing for this HomeKit integration.
You can find the release notes here: Release Notes
To receive the firmware update, you must wait until the automatic update window (tomorrow morning) or manually reboot your base station/SmartHub.
My Arlo Video Doorbell was just added to HomeKit (finally) automatically and by itself sometime in the last couple of days. I just happened to notice it by accident. I guess the firmware updated itself and everything fell in place. Been waiting for his since last spring.... Working great so far.
btw - the doorbell is connected to the Hub (5000 version hub from the Arlo 4K cameras).