Arlo|Smart Home Security|Wireless HD Security Cameras

What is the $19.18 monthly fee for if I have no subscription?

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GregAmber
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I have an Arlo video doorbell. I just noticed a $19.18 fee paid to Arlo, but I am not entirely certain what it's for? I've tried contacting Arlo to confirm, but they don't show that I have any subscriptions, and apparently I'm past the 1-year trial for support without a subscription. I pay through PayPal, so I can't dispute the transaction; they just send me to the Arlo website to manage it, which again shows I don't have one. I'm running in circles! How can I find out what this is for???

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BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support in regards to the concerns you shared. They will reach out to you as soon as possible. 

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