WIRED DOOR BELL WONT CONNECT/PAIR

[Marketman]

hello 

I bought a used wired doorbell

i factory defaulted it a couple times 

it reads the QR code and chimes but wont connect    

It keeps searching for door bell but cant find it 

help please 

[ShayneS]

Did the original owner remove it from their account?

Are you using a mesh network?

Do you have any special characters or spaces in your network SSID or password? 

[Marketman]

I am not sue if they removed it.
I do have a dash in the network name 

[ShayneS]

@Marketman

Can you try onboarding without any dash, apostrophe, or any special characters in the network name/password.