Video on video doorbell - choppy recording

[elasticeye]

Just installed my Arlo Video Doorbell. Everything works fine, but the video is choppy/not smooth, especially when a person is approaching the camera. See this video. The choppy video starts at around 0:20.

Is this normal?

[jguerdat]

It doesn't appear totally choppy to me and it may be the whole video has the same issue but doesn't seem to show it due to the distance/size of the subject (just a guess). You can download the video and use 3rd party software (the free VLC should be fine) to check out the frame rate. I just tried a couple of mine and found that daytime videos seem to be 24fps while nighttime are 14fps which would explain the mild choppiness.

[elasticeye]

Thanks.

The framerate (FR) on the the video at night is around 11-14. 

The FR on a day video is around 18-24. It's lower when there is activity, and higher when nothing happens. 

But, on my Arlo Pro 2 cam, the FR is stable at 24. Why is the doorbell not as stable? Is it because of the automatic HDR that is activated? I also have 1536x1536 resolution activated, while the Arlo Pro 2 is at 1080.

[jguerdat]

I suspect you're right but haven't tested it myself. Try turning off HDR and lowering the resolution, one at a time, to see if there's any difference. It could also be an issue with signal strength and/or quality.

[elasticeye]

Ok, thanks.

Just to be clear; the cams and doorbell are speaking to the hub, which is speaking to my internet router?

So I could also try to put the hub closer to my cams?

[jguerdat]

Assuming that the doorbell is connected to your hub and not WiFi, you're correct. Moving the hub away from the router and/or closer to the doorbell may help as long as that doesn't cause connection issues with other cameras.