Video doorbell stopped recording

[Retired_Member]

I have two issues. The second I have asked repeatedly for a fix but nothing has worked. The first is my video doorbell has stopped recording and the second is that it will only record in B/W at night even tho there is plenty of light directly above the door. (It used to record in color at night. Then I’d have to “trip” the camera by shining a flashlight into it but that doesn’t work any more) I have people come to my door all the time and realized I wasn’t being notified when someone approached. The doorbell works when pressed but there’s no recording. Live camera works fine. It also will not use color/light at night even when the outside light is on right above the door. It used to but has quit now. Only will record in b/w. But now it doesn’t record at all!

[jguerdat]

Have you removed it from Settings, My Devices as well as held the reset button for >10 seconds until the ring flashes?

[Retired_Member]

Thank you! That worked! I hope it also worked for the lighting thing, too. Will know once it's good and dark outside.

[Retired_Member]

Resetting solved the not recording problem but nothing has solved three lack of color recording on the doorbell at night. Yes, I have plenty of ambient light directly above the doorbell. Yes, it used to record in color. Now it doesn’t. At one point after it stopped recording in color, I could shine a flashlight at the doorbell and you could hear it trip the switch and it turned the color on. Now if I do that, it will switch briefly but doesn’t stay on but a sec. It makes no sense that it did work and now it doesn’t when nothing has changed with the lighting. At one point you said yours does record in color at night. How much ambient light do you have on? And the night time b/w recording is low quality. I’m not happy with this doorbell at all. I have had to reset it multiple times and I just don’t think that should be necessary.

[JamesC]

InJayMama,

Given the troubleshooting you've already done, I recommend that you contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Retired_Member]

Well, if I ever got any actual help from the support team, I would call them again but everting I have contacted them, they have been rude and condescending with me. And most of the time there isn’t anyone that speaks English well enough for me to understand. Just my past experience.